Have a question? We are here to Help
Frequently Asked Questions
Please see below for answers to common questions from customers
Shipping & Returns
How much is shipping?
We ship within NZ via tracked courier. Our standard shipping rate is $10. We offer free shipping for orders over $130.
Rural delivery will incur an extra charge of $5.00 on top of standard shipping rates.
Read more about our shipping policy here
What is your return policy?
We accept exchanges and returns within 14 days of the purchase date as long as items are in original unused condition with all packaging and tags still intact. Your can read more about our returns policy here.
Can I exchange an item
Yes, we are happy to exchange your item within 14 days of purchase.
Can I exchange an item instore
Yes of course! We want to keep things as simple as possible. Pop into our shop at 96 Market Street, Blenheim and we will get you organised.
Can I return an instore bought item.
We will not refund items bought instore because you have change your mind. In some instances we may be able to offer a store credit.
We want your giftee to be happy with their gift so we do offer a 14 day gift exchange service for instore purchases or alternatively a store credit.
Gift Wrapping
Is there a charge for gift wrapping
There is no extra cost, giftwrapping is complimentary. Please leave your instructions in the Notes section at checkout.
Gift Vouchers
Can I use a gift voucher both instore and online
Yes of course you can, your voucher is valid for use both in our shop at 96 Market Street and on our website.
What happens if I dont spend all my gift voucher or store credit in one go.
No problem, your voucher code will remain valid until you have used the balance up.
Does my Gift Voucher expire
Gift vouchers remain valid for up to 3 years. Store credits have no expiry date.
Contact
Still have questions? We're happy to help!
Please email us at hello@cerise.nz or give us call on (03) 577 8867.